Last updated: 9 October 2026
At ALYVI, we want you to receive a product that is as described, fit for purpose and of acceptable quality.
Change of Mind
ALYVI does not offer refunds, returns or exchanges for change of mind.
This includes situations where you:
decide you no longer want the product;
select the wrong product or design;
find the product cheaper elsewhere; or
simply change your mind after purchasing.
This policy does not affect your rights under the Australian Consumer Law.
Faulty, Damaged or Incorrect Products
If your product arrives damaged, faulty, significantly different from its description, or you receive the incorrect product, please contact us at care@alyvico.com.
Please include:
We may need to inspect or assess the product before determining the appropriate remedy.
Under the Australian Consumer Law, the remedy available may include a repair, replacement or refund depending on the nature of the problem. For a major failure, the customer can generally choose between a refund and replacement. ACCC
Return Shipping for Faulty Products
Customers may initially be asked to return products that can reasonably be posted.
Where a product is confirmed to have a fault covered by the Australian Consumer Law, ALYVI will reimburse reasonable return postage costs where required by law. Please keep any postage receipts.
If an assessment finds that the product does not have a fault covered by the Australian Consumer Law, return or inspection costs may remain the responsibility of the customer where permitted by law. ACCC
Proof of Purchase
We may request reasonable proof of purchase, such as your ALYVI order confirmation or receipt.
Original packaging is not required when exercising rights in relation to a faulty product. ACCC
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
For assistance, contact:
care@alyvico.com