Privacy Policy
Last updated: 9 October 2026
ALYVI respects your privacy and takes reasonable steps to protect the personal information you provide when using our website or purchasing our products.
This Privacy Policy explains how ALYVI collects, uses and handles personal information.
Information We May Collect
When you browse our website, contact us or place an order, we may collect information including:
your name;
email address;
phone number;
billing and delivery address;
order and purchase information;
communications you send to us;
website usage and technical information; and
information necessary to process payments and fulfil orders.
Payment information is processed through our payment service providers. ALYVI does not ordinarily receive or store your complete credit or debit card details.
How We Use Your Information
We may use your information to:
process and fulfil orders;
arrange shipping or pickup;
process payments;
communicate with you about your order;
provide customer service;
prevent fraud or misuse;
improve our website and products;
maintain business and accounting records;
comply with legal obligations; and
send marketing communications where you have consented or where otherwise permitted by law.
You can unsubscribe from marketing emails at any time using the unsubscribe option provided.
Sharing Information
We may share information with service providers where reasonably necessary to operate our business, including:
Squarespace;
payment processors;
shipping and delivery providers;
technology and website service providers;
professional advisers; and
government or regulatory authorities where required by law.
We do not sell your personal information.
Overseas Processing
Some third-party technology and payment providers may store or process information outside Australia.
The countries in which information is processed may vary depending on the service provider and infrastructure they use.
Cookies and Website Technology
Our website may use cookies and similar technologies to operate the site, remember preferences, understand website usage and improve the customer experience.
Your browser may allow you to restrict or disable cookies, although some website functionality may be affected.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no internet-based service can guarantee absolute security.
Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records and meeting legal or accounting obligations.
Access or Correction
If you would like to request access to or correction of personal information we hold about you, contact:
care@alyvico.com
Privacy Concerns
If you have concerns about how your personal information has been handled, contact us at care@alyvico.com and we will review your enquiry.
Where applicable, ALYVI handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Most Australian small businesses with annual turnover of $3 million or less are generally outside the Privacy Act, although there are exceptions. Having a clear privacy policy regardless is good practice for an online store. OAIC
